General terms and conditions
TERMS AND CONDITIONS
FOR PURCHASE FROM TROPICALHOME.HU WEB STORE
I. GENERAL INFORMATION
1.1. Seller details
Tropicalhome.hu Webshop and website operator:
Name: Tropical and Rare Kft.
Company registration number: 1 7-09-012899
Registered office: 7211 Dalmand, Ferenc Kölcsey utca 19.
Tax number: 27191480-2-17
E-mail address: firstname.lastname@example.org
Seller: the operator of the Webshop, which provides the service selling the goods offered in the Webshop
Buyer: the natural or legal person or organization without legal personality that enters into a sales contract with the
Parties: the contracting parties included in the sales contract, the Seller and the Buyer
Consumer: a natural person, user acting outside the scope of his / her profession, self-employment or business.
Goods: the product offered for sale by the Seller in the Webshop.
Purchase price: the total price, including gross sales tax, at which the Seller offers the goods for sale
Delivery: delivery of the goods which are the subject of the sales contract to the address indicated by the Buyer and delivery to the Buyer (or his agent).
Supplier: courier service or postal carrier contracted with the Seller. consideration for the transport service provided by. The delivery fee is the amount to be paid as consideration for the delivery of the goods in addition to the
purchase price. > 1.3. General introduction of the Webshop
The Webshop is available on tropicalhome.hu. The products on offer include
live houseplants for home and office furnishings and
accessories for them.
Pre-registration is required to purchase in the Webshop. During registration
the data requested by the system from the Buyer (name, billing and delivery address, e-mail address,
telephone contact) must be provided in accordance with reality, for damages resulting from failure to provide the data in a proper
manner The Buyer is responsible.
An additional condition of the purchase in the Webshop is that the Buyer is obliged
to accept these General Terms and Conditions, of which he makes a
disclaimer during the ordering process.
In connection with the operation of the Webshop, personal
data management related to data is subject to the provisions of Act CXII of 2011 on the right to self-determination of information and
freedom of information. in compliance with the law. The
data protection information of the Webshop can be found separately, placed on the website. a contract is concluded between the Seller and the Buyer. The concluded
contract is considered to be a written contract, which is concluded with a legal declaration
made electronically. The Seller shall record the contract according to its number in order to fulfill its accounting and warranty obligations from the date of purchase
to the last day of the 5th calendar year.
Date of purchase Date of order confirmation The language of the contract is Hungarian.
In the event of a legal dispute, Act V of 2013 on the Civil Code shall apply to the relationship between the Parties.
II. PROCEDURE OF ELECTRONIC CONTRACTING (PURCHASE)
2.1. Presentation of the goods, prices, special products decision. In addition, please note
that the images on the pages are for illustration purposes only, actual
products may differ from those shown in the image. Depending on the monitor's image resolution, the
actual colors may differ from those shown in the image. The prices on the pages include VAT /
do not include. The Web Store reserves the right to change prices
without prior notice. The range of our prices and products can constantly change and expand. In the event of a
price change, the goods already ordered will be delivered at the prevailing price on the day of the order. We sometimes offer promotions in the
Webshop, each promotion is clearly listed
in the Webshop, indicating the products covered by the promotion and the relevant discounts. until
2.2. The selection of the goods, the process of purchase
The goods are selected by placing them in the “Cart”. You can then select new items
and add them to the cart, remove selected items from the cart, change the customer details
, or place an order. If the Buyer has completed the selection of the goods
, the system will automatically load the data required for the purchase (buyer's name, delivery address, e-mail address
, telephone number) based on the pre-registration. Seller may manage the natural
personal identification data and address necessary to identify the Buyer for the purpose of creating the
contract, defining its content, modifying it, monitoring
its performance, invoicing the resulting fees, and enforcing the
claims related thereto. By finalizing the order, the Buyer consents to the processing of his / her personal data in accordance with this contract. After entering the data required for the purchase
, before finalizing the order, the Buyer has the
possibility to modify his order, remove goods from it, change the number of items
, or order new goods. There is also a way to check and, if necessary, correct the entered customer data if
. With the order, the Buyer makes a purchase offer,
of which a sales contract is concluded between the parties.
2.3. Shipping fee
Goods can only be picked up upon delivery. The Buyer will receive adequate information about the delivery fee of the goods before finalizing the
order, and the amount of the delivery fee
will be accurately indicated on the invoice issued by the Seller. The Buyer must pay the delivery fee
together with the price of the goods in accordance with the chosen payment method, which
is only in accordance with Section 2.5. possible according to point 2.4. Order confirmation
The Webshop will confirm the order immediately, but no later than within 48 hours by sending an e-mail to the e-mail address provided by the Customer
contains a list of the ordered goods and their price, the name and
delivery address provided by the Buyer, the delivery cost and the registration number of the order. If the
confirmation is not made within 48 hours, the Buyer subject to bidding. The processing of the
order can be monitored by the Customer on the website of the Web Store by entering his username and password
and on his profile.
Payment can be made in the Webshop by pre-transfer or online card payment.
The Buyer is obliged to pay the purchase price of the finalized order by transfer by the
payment deadline included in the request for an advance issued by the Seller. The Seller shall perform only after the full payment of the advance
and hand over the goods to the Supplier. The original
final invoice will be handed over at the same time as the product. The Seller shall not be liable for any damages resulting from the failure to do so or from the incorrect indication of the
order number, the damages and additional costs shall be borne by the Buyer.
2.5.2. Online credit card payment
The purchase price of the submitted order can be paid to the Seller by online
credit card payment immediately after placing the order. Online credit card payment is provided by the
OTP Simple Pay service provider. If you choose to buy online with a credit card, the website of the
Webshop will automatically navigate to the Customer's OTP Simple Pay website, where the final purchase amount indicated in the
Webshop can be paid. Buyer must provide
their name, bank name, credit card number, expiration date of their credit card, and
security code. The online payment will then be made. After the payment, the website
will navigate the Buyer back to the Web Store. In case of a successful payment, an e-mail
will be sent to the Customer about the payment, and a
information about the successful payment will also appear in the Webshop. In case of unsuccessful payment, the information on the unsuccessful purchase will appear
in the Webshop.
For more information, please review the General Terms and Conditions of OTP Simple Pay
on the following website: https://simplepay.hu/vasarlo- aff /.
2.6. Delivery The delivery of the goods to the delivery address provided by the Buyer shall be performed by GLS General Logistics Systems Hungary Kft. (Registered office: 2351 Alsónémedi, GLS
Európa utca, hereinafter referred to as the Supplier). . The Seller shall notify the Buyer
of the expected date of delivery separately upon delivery of the goods to the Supplier. Supplier may send
a separate notice to Buyer regarding the expected date of delivery. Delivery shall be effected by delivery to the
delivery address provided by the Buyer and delivery
to the Buyer or his agent. The risk of damage passes to the Buyer upon delivery to the Supplier.
III. RIGHT OF WITHDRAWAL
3.1. Seller's right of withdrawal
If the Buyer fails to complete the transfer within the payment deadline indicated on the advance payment request, but no later than within 8
calendar days, the Seller may withdraw from the contract.The Seller has the right to withdraw from the
sales contract even if the price of the goods has been indicated
incorrectly and the Buyer has finalized his order at the incorrect price or if the order of such goods
has been confirmed, which is out of stock and the Seller is no longer able to
obtain it within a reasonable time. The amount already paid by the Buyer by bank transfer shall be refunded to the Buyer's account within 30 days
. 3.2. The Consumer's right of withdrawal
person (hereinafter: the Consumer) acting outside the scope of his / her profession, self-employment or business activity may withdraw from the contract without giving any reason within 14 days of receiving the ordered goods
You can return the ordered product. The right of withdrawal is exercised by a clear statement of the Consumer
or in the format
attached to these General Terms and Conditions, a printed copy of which is sent to the User together with the notice of the right of withdrawal
to the User. . The consumer can send the
statement in the form of an e-mail or by post. The Seller shall immediately acknowledge receipt of the
withdrawal by electronic means. to be returned immediately, but no later than within 14 days from the notification of the withdrawal
, or to be handed over to the Seller or the person authorized to receive the goods
, unless the Seller has undertaken to return the goods himself
. Return shall be deemed to have been completed on time if the Consumer sends the goods before the expiry of the deadline
. refunds the purchase price to the Consumer by payment
. The Consumer is obliged to exercise his right of withdrawal
as intended without abusing this right. In the event of a
withdrawal, the Seller shall be released from the obligation to take back the goods and reimburse the purchase price
. The Seller is obliged to reimburse the full purchase price to the Consumer only in the event of the return of the undamaged, unused, fully packaged
product. The costs of damaging the
packaging shall be borne by the Consumer. The Seller shall not be liable for the goods
lost during the return. In the absence of the goods, the Seller shall not be liable for any obligation
. (II. 26.) only applies to consumers, not to companies. The Civil Code. 8: 1. According to § 3, the consumer is nothing more than a natural
person acting outside his
profession, self-employment or business. In other words, the right of withdrawal does not apply to legal persons and companies. on the right of withdrawal in accordance with EU Directive 2011/83 and Government Decree 45/2014
(II.26.)The consumer can exercise his right of withdrawal by using the model declaration form
in Annex 2 to these GTC or by means of a clear
statement to that effect.
Instead of exercising their right of withdrawal, the parties have the option to amend the contract by e-mail by mutual
agreement. Buyer may request in writing to amend the contract and exchange the
goods. The Seller is not obliged to accept the request for replacement. If an exchange agreement is reached between the Parties
, the costs of delivery and return shall be borne by the Buyer
. The seller may request an amendment to the contract if the ordered goods are out of stock
and he wishes to replace them with other goods instead. This must be accepted by the Buyer in writing (by e-mail). The parties shall consider the oral amendment to the contract to be invalid.
VI. COMPLAINT HANDLING
If the Customer has any remarks or complaints regarding the operation of the website, the
information provided on it, or the purchase,
may notify the Service Provider at the following contact details:
Headquarters: 7211 Dalmand, Kölcsey utca 19.
Tax number: 27191480-2-17
E-mail address: email@example.com
All we will investigate the merits of each complaint and inform the Buyer of its result within 30 days
at the latest. If the Buyer is not satisfied with the handling of the complaint, he / she may apply to the
(7100 Szekszárd, Szt. István tér 11-13 tel .: 06-74-510-414)
Conciliation Board operated by the Tolna County Chamber of Commerce and Industry
(7100 Szekszárd, Arany J. u. 23-25.)
VII. LAW APPLICABLE TO THE CONTRACT, METHOD OF SETTLEMENT OF DISPUTES
In matters related to this contract, the applicable Hungarian legislation shall apply. Disputes arising from this contract shall be settled by the Parties in accordance with Article CXXX of 2016 on Civil Procedure
. TV. (Pp.) Falls within the jurisdiction of a local court, they
stipulate the exclusive jurisdiction of the Buda District Court.
VIII. SCOPE OF THESE GTC, FINAL PROVISIONS
The scope of the GTC extends to the Seller and the Buyers. The scope of the GTC does not extend to the
payment financial institution and the Supplier. The legal relationship between the Seller and the Buyer
is established if the Buyer has finalized the order or the Buyer accepts these GTC of the
Service and the confirmation sent to the Buyer electronically by the Seller
happens. The date of entry into force of the valid text of the GTC is
the day that is indicated on the website. The GTC is also available to the Buyer in a savable and
printable format. In case of amendment of the GTC, the provisions of the GTC valid according to the date of the order apply to the pending
These GTC are valid from 22 May 2020 until the
date of revocation or amendment of the GTC. to amend the GTC unilaterally. The Seller is obliged to publish the amendments on the website tropicalhome.hu 15 (fifteen) calendar days before the amendment enters into force. The Seller is obliged to publish the valid text of the GTC on its website.
The Buyer and the Buyer's representative undertake to fully study the text of these GTC before using the first
purchase or service, and
undertake to complete the text only after learning about and understanding the GTC. t3> download transaction via the Webshop
In matters not regulated in these GTC, the provisions of the applicable Hungarian legislation, such as Act V of 2013 on the Civil Code (Ptk.), shall prevail.
t3> Date: Budapest, May 22, 2020
1. S. ANNEX
NOTICE OF WITHDRAWAL / TERMINATION
Right of withdrawal
You have the right to withdraw from this contract without giving any reason within 14 days. Similarly, if the contract for the provision of the
service has started, you
are entitled to terminate the contract without giving any reason within 14 days.
The withdrawal period for the contract for the sale of the product: > expires 14 days after the date on which you or a third party other than the carrier
designated by you takes over the product.
If you wish to exercise your right of withdrawal, the You must send your statement (for example, by post or electronic mail) to Tropical home - Tropical and Rare Kft. (7211 Dalmand, Kölcsey utca 19.,
e-mail: firstname.lastname@example.org) . For this purpose, you may also use the model statement of withdrawal / termination set out in Annex 2
. t3> Legal Effects of Withdrawal / Termination
If you withdraw from this contract, we will reimburse you immediately for any
consideration paid, including shipping costs, within 14 days of receipt of your notice of withdrawal
( except for additional costs
incurred as a result of your choice of a method other than the cheapest standard shipping method
we offer. unless you expressly consent to the use of another
payment method; You will not incur any additional costs as a result of using this refund method
. Refunds may be withheld until we have returned the product or you have provided proof that it has been
returned: the earlier of the two dates will be taken into account.
If you have received the product under the contract, you must return or hand over the product to us without undue delay, but no later than 14 days from the date of notification. The deadline is considered to have been met if you send the product
before the 14-day deadline.
You will only bear the direct cost of returning the product. due to use in excess of
required to determine its nature, properties and operation.
2. S. ANNEX
MODEL WITHDRAWAL / TERMINATION DECLARATION
(Please complete and return
only if you wish to withdraw from the contract.)
Addressee: (Tropical home - Tropical and Rare Ltd. (7211 Dalmand, Kölcsey utca 19., e-mail:
tropicalhome.hungary @ gmailcom)
I, the undersigned, declare that I exercise my right of withdrawal / termination
in respect of the contract for the sale of the following product (s) or the provision of the following service
: indication of the product or
service to which it relates)
Date of conclusion of the contract / date of receipt: (Please indicate the relevant information here)
Name of the consumer (s):
Address of the consumer (s):
Signature of consumer (s): (only for paper declaration)